Terms and
Conditions

Effective Date: 24 July 2026

These Terms and Conditions constitute an electronic contract and govern the use of the website, mobile application, and related services through which users may book, receive, use, service, and return or purchase two-wheelers offered by DriveX Rentals (the "Company"). Electronic click-wrap acceptance is commonly used by Indian bike rental platforms, and terms may validly govern website and app-based bookings when users consent before use.

By clicking "I Agree," "Accept," "Proceed," "Book Now," "Subscribe," "Rent to Own," or any similar button on the website or mobile application, the customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.

1. Definitions

For the purposes of these Terms and Conditions:

• App means the Company’s mobile application through which bookings, servicing appointments, payments, notifications, and account actions are managed.
• Website means the Company’s online platform through which users may register, book, and manage services.
• Customer means the individual who registers with the Company and is approved to use a vehicle.
• Vehicle means any motorcycle, scooter, electric two-wheeler, or other two-wheeler made available by the Company.
• Rental Plan means a weekly or monthly vehicle rental arrangement under which the Customer pays rent and a refundable security deposit.
• Rent-to-Own Plan means a vehicle access plan under which the Customer pays an upfront downpayment, pays a flat monthly fee for a selected tenure of 18, 24, or 36 months, and may obtain transfer of ownership on completion of the plan and payment of the transfer fee.
• Security Deposit means the refundable deposit paid under a Rental Plan.
• Downpayment means the upfront non-refundable amount paid under a Rent-to-Own Plan unless expressly stated otherwise in the applicable order summary.
• Charges means rental fees, monthly fees, penalties, repair charges, traffic fines, service recovery costs, repossession expenses, taxes, app charges, convenience fees, and any other sums payable by the Customer.
• Telematics Device means any GPS tracker, immobilizer, IoT unit, SIM-based device, odometer monitoring tool, or similar hardware/software installed in or connected with the Vehicle.
• Service Appointment means an appointment booked through the App or Website for inspection, maintenance, repairs, recall work, documentation, exchange, repossession, or collection.
• Due Date means the date on which any weekly, monthly, penalty, or other payment becomes payable.

2. Eligibility and Account Approval

• The Customer must be at least 18 years old and legally competent to contract. Indian bike rental platforms typically require users to be adults and contractually competent before account approval.
• The Customer must hold a valid driving licence for the relevant class of two-wheeler and must produce original documents for verification at pickup or whenever requested.
• The Company may require identity proof, address proof, selfie verification, bank details, employment details, references, guarantor details, and any additional know-your-customer information before approval.
• The Company may approve, reject, suspend, or revoke any account or booking at its discretion if documents are incomplete, inaccurate, expired, suspicious, or unverifiable.
• The Customer shall ensure that all information provided through the App or Website remains true, accurate, complete, and updated at all times.

3. Nature of Services

The Company offers the following products in Bengaluru/Bangalore, Karnataka:

• Weekly Rental Plan under which a Vehicle is rented for recurring weekly periods against payment of weekly rent and a Security Deposit.
• Monthly Rental Plan under which a Vehicle is rented for recurring monthly periods against payment of monthly rent and a Security Deposit.
• Rent-to-Own Plan under which a Vehicle is provided for use upon payment of a Downpayment and a flat monthly fee for a selected tenure of 18, 24, or 36 months, after which the Customer may become eligible for transfer of ownership upon full compliance and payment of the applicable transfer fee.

The Company may list pricing, tenure options, deposit amounts, vehicle models, service packages, kilometre limits if any, and add-on charges on the App or Website, and such listing will form part of the contract for the relevant booking.

4. Booking, Acceptance, and Digital Consent

• All bookings, renewals, plan selections, appointment requests, and payments shall be initiated and managed through the App or Website unless the Company expressly allows another method.
• The Company may require the Customer to accept these Terms through click-wrap consent, OTP confirmation, e-sign flow, or in-app checkbox confirmation before any booking is confirmed.
• A booking is not final until the Company has completed document verification, approved the account, confirmed payment, and issued a booking or plan confirmation through the App, Website, SMS, email, or WhatsApp.
• The Customer agrees that all records generated electronically by the Company, including booking logs, GPS logs, app logs, payment logs, service logs, call records, photographs, videos, digital acknowledgements, and audit trails, shall be admissible for operational and dispute resolution purposes, subject to applicable law.

5. Vehicle Delivery, Pickup, and Handover

• The Customer must appear in person at the designated pickup point or approved delivery location with original documents used for account verification.
• The Customer must inspect the Vehicle at handover and immediately report visible damage, missing accessories, dashboard alerts, tyre condition issues, or mechanical concerns through the App or to the Company representative. Bike rental platforms commonly place inspection responsibility on the user at pickup and require immediate reporting of issues.
• If the Customer fails to report visible defects at handover, the Vehicle shall be deemed accepted in good operating condition, subject to latent defects not reasonably discoverable during inspection.
• Risk of custody, routine care, and daily operating responsibility passes to the Customer upon handover and remains with the Customer until the Vehicle is returned, repossessed, or otherwise collected by the Company.

6. Security Deposit and Downpayment

6.1 Rental Plans

• Weekly and monthly Rental Plans require payment of a Security Deposit before Vehicle handover.
• The Security Deposit is a collateral amount held by the Company against unpaid Charges, damage, traffic fines, tolls, excess usage charges, missing items, repossession expenses, cleaning charges, service non-compliance charges, and any other dues.
• The Security Deposit is refundable only after the Rental Plan ends, the Vehicle is returned, all inspections are completed, and all dues are adjusted.
• Indian bike rental operators commonly treat security deposits as adjustable against damages, liabilities, or unpaid charges and process refunds after trip or subscription closure.

6.2 Rent-to-Own Plan

• The Rent-to-Own Plan requires payment of an upfront Downpayment before Vehicle handover.
• Unless otherwise specified in the individual plan schedule, the Downpayment is not a security deposit and may be adjusted, forfeited, or applied toward losses, penalties, overdue sums, damage, or repossession-related dues arising from Customer default.
• The Customer acknowledges that the Downpayment forms part of the commercial basis of the Rent-to-Own Plan and that plan pricing has been structured in reliance on timely monthly payments and full compliance during the tenure.

7. Fees and Payment Obligations

• The Customer shall pay all weekly rent, monthly rent, monthly plan fees, transfer fees, service recovery charges, penalties, and other Charges on or before the Due Date.
• The Company may require advance payment, auto-debit, UPI mandate, card standing instruction, NACH mandate, or any other approved digital collection method. Subscription-style two-wheeler operators in India commonly use advance payment cycles and may require auto-debit authorization for recurring payments.
• Failure of autopay does not excuse payment. The Customer remains responsible for ensuring successful payment on time.
• The Company may charge late fees, bounce charges, mandate failure charges, collection charges, repossession expenses, and legal costs to the extent permitted by law.
• No set-off, withholding, or deduction may be made by the Customer unless expressly accepted in writing by the Company.

8. Rental Plan Terms

8.1 Weekly and Monthly Plans

• Rental Plans are limited rights to use the Vehicle and do not create any ownership, equity, leasehold title, or purchase option unless expressly offered in writing.
• The Customer must return the Vehicle on the scheduled end date or obtain an approved extension through the App before expiry.
• Extensions are subject to Vehicle availability, account status, payment status, and the Company’s approval. Indian rental operators expressly make extensions subject to availability and payment through the platform.
• Delay in return may attract late return charges, higher rental rates for the overrun period, and repossession action.

8.2 Cancellation and Early Closure

• The Company may specify cancellation rules, no-show rules, and early closure rules on the App or Website for each plan.
• Unless the applicable booking screen states otherwise, prepaid amounts may be non-refundable after handover, and early return does not entitle the Customer to a refund for unused days.

9. Rent-to-Own Plan Terms

9.1 Plan Structure

• Under the Rent-to-Own Plan, legal ownership of the Vehicle remains with the Company until all monthly fees, charges, penalties, and the final transfer fee are paid in full and ownership transfer documentation is completed.
• The Customer may select a tenure of 18, 24, or 36 months, each with a flat monthly fee communicated at the time of booking.
• The monthly fee is payable for the full selected tenure unless the plan is terminated earlier under these Terms.

9.2 No Ownership Before Completion

• Possession or long-term use of the Vehicle does not itself transfer title.
• Any registration transfer, no-objection certificate, hypothecation-related documentation if applicable, or transfer assistance shall occur only after the Company confirms that all dues are cleared and all contractual conditions are fulfilled.
• The Motor Vehicles Act, 1988 contains specific provisions concerning vehicles subject to hire-purchase type arrangements and transfer of ownership, reinforcing the need for clear contractual treatment of title and transfer.

9.3 Ownership Transfer at End of Term

The Customer shall become eligible to request transfer of ownership only if all of the following conditions are satisfied:

• all monthly fees have been paid in full and on time;
• there is no uncured default;
• the Vehicle has been serviced in accordance with Company requirements;
• the Vehicle has not been used for prohibited activities or materially damaged beyond fair wear and tear;
• all penalties, fines, repair charges, collection costs, and other Charges have been paid;
• the Customer has paid the applicable ownership transfer fee; and
• the Customer has signed all transfer documentation required by the Company and applicable authorities.

The Company may refuse transfer until all such conditions are met.

9.4 Default Under Rent-to-Own

• If the Customer defaults, the Company may suspend app access, demand cure, immobilize the Vehicle where technically supported and legally permissible, repossess the Vehicle, terminate the plan, and adjust losses against the Downpayment and any other amounts due.
• The Customer acknowledges that the Rent-to-Own Plan is not a loan and does not create any right to retain the Vehicle after default.

10. Permitted Use and Driver Restrictions

• The Vehicle may be driven only by the approved Customer whose account is linked to the booking. Leading rental operators prohibit sharing the account and restrict vehicle use to the registered user.
• The Vehicle shall not be sub-rented, lent, pledged, assigned, hypothecated, transferred, commercially exploited beyond the permitted use case, or given to any third party without prior written approval.
• The Customer shall use the Vehicle only in accordance with law, permit conditions, insurer requirements, financing restrictions if any, and Company policies.
• The Customer shall not use the Vehicle while intoxicated, under the influence of drugs, for racing, stunts, overloading, towing, carrying contraband, committing offences, or any unsafe or unlawful activity.
• The Customer shall use a helmet and any legally required safety gear and comply with all traffic laws. Rental operators in India commonly require helmet use and make the user liable for traffic violations and related costs.

11. Telematics, GPS, and Tampering

• The Customer expressly consents to the installation and use of the Telematics Device in the Vehicle for location tracking, route verification, theft prevention, payment risk management, service scheduling, misuse detection, immobilization support where lawful, odometer validation, asset recovery, safety monitoring, and fraud prevention.
• The Customer shall not remove, disable, shield, damage, tamper with, disconnect, interfere with, or attempt to bypass the Telematics Device, SIM, wiring, battery connection, immobilizer, or any related component.
• Any telematics tampering shall be treated as a material breach and may result in immediate suspension, repossession, forfeiture or deduction from the Security Deposit or Downpayment, police complaint where appropriate, and recovery of all direct and indirect losses.
• The Company may rely on telematics data, app logs, and related electronic records to investigate misuse, non-payment, theft, delayed return, route deviations, and service non-compliance.

12. Service, Maintenance, and Appointments

• The Customer must maintain the Vehicle in roadworthy condition and must follow the service schedule, preventive maintenance schedule, recall notices, and inspection instructions issued by the Company.
• The Customer shall book all required Service Appointments only through the App or any approved digital workflow provided by the Company. Indian bike rental and subscription operators commonly require users to report issues promptly and coordinate servicing through the operator’s process.
• The Customer must present the Vehicle at the designated service point on the confirmed date and time and must not miss scheduled servicing without prior rescheduling approval.
• If the Vehicle develops any warning sign, unusual sound, accident damage, puncture-related rim issue, engine issue, electrical issue, or any condition affecting safe use, the Customer must stop unsafe use and promptly inform the Company.
• The Customer shall not undertake any repairs, modifications, accessory installation, or replacement of parts without prior written approval from the Company. Rental operators commonly require explicit permission before mechanical changes or repairs.
• Routine consumables, abuse-related repairs, punctures, cleaning, and negligence-related damage may be charged to the Customer to the extent set out in the plan schedule or damage policy.

13. Payment Delays and Default Process

• If any amount remains unpaid after the Due Date, the Company may send reminders by push notification, in-app message, SMS, email, WhatsApp, or phone call.
• The Company may provide a grace period at its discretion, but no waiver or indulgence shall reduce the Customer’s liability unless confirmed in writing.
• If the default continues, the Company may impose late fees, suspend bookings and service access, disable non-essential app functions, block renewal, demand immediate return, initiate repossession, and report the matter to collection agencies or legal counsel, subject to applicable law.
• Indian subscription operators commonly reserve the right to discontinue services for irregular payments and to charge fees after failed auto-debit or continuing payment default.

14. Theft, Missing Vehicle, and Unauthorized Retention

• The Customer shall keep the Vehicle secure at all times and use reasonable anti-theft precautions, including steering lock, parking discipline, and any additional locking devices supplied.
• If the Vehicle is stolen, missing, untraceable, impounded, seized, or not returned on demand, the Customer must inform the Company immediately and file a police complaint or assist the Company in doing so without delay.
• Any concealment of vehicle location, false theft reporting, refusal to cooperate, unauthorized retention after demand, or intentional disappearance of the Vehicle may be treated as theft, criminal breach of trust, cheating, or other actionable misconduct, in addition to contractual default.
• The Customer remains liable for all losses suffered by the Company until the Vehicle is recovered or the loss is fully settled, subject to applicable law and insurance terms.

15. Accidents, Damage, Fines, and Liabilities

• The Customer must immediately report any accident, third-party claim, injury, police stop, challan, seizure, or material damage involving the Vehicle.
• The Customer shall cooperate with the Company, insurer, police, and investigators and provide statements, photographs, dash or app data, and documents as reasonably requested.
• The Customer is liable for traffic fines, towing, parking penalties, compounding charges, unauthorized parking charges, permit violations attributable to Customer conduct, and all damage not covered by insurance or caused by excluded conduct. Indian rental platforms commonly make users responsible for traffic violations and associated costs.
• The Company may recover such amounts from the Security Deposit, Downpayment, stored payment method, or any other amount payable by the Customer.

16. Penalties and Deductions

The Company may deduct or recover any of the following from the Security Deposit, Downpayment, or any other monies of the Customer:

• unpaid weekly rent, monthly rent, or monthly plan fees;
• late payment charges and failed mandate charges;
• late return or unauthorized retention charges;
• telematics tampering penalties;
• missed service appointment penalties;
• negligence-related service and repair costs;
• damage, missing accessories, key loss, document loss, or replacement costs;
• excess cleaning or restoration costs;
• traffic fines, challans, towing, and impound release charges;
• repossession, tracing, field visit, legal notice, and recovery expenses;
• theft-related uninsured losses to the extent legally recoverable;
• taxes, convenience fees, and collection charges.

The App or Website should display a schedule of charges or a damage matrix wherever operationally feasible so that the Customer has prior notice of the principal monetary consequences of breach.

17. Repossession and Recovery Rights

• If the Customer defaults in payment, service compliance, document compliance, telematics compliance, lawful use, or return obligations, the Company may demand immediate return of the Vehicle.
• If the Customer fails to return the Vehicle immediately upon demand, the Company or its authorized representatives may repossess or recover the Vehicle from any place where recovery is lawful, using reasonable means and subject to applicable law.
• The Customer shall provide access, cooperate in peaceful recovery, and not obstruct repossession or recovery.
• All reasonable repossession, tracing, transportation, storage, legal, and restoration costs shall be payable by the Customer.
• In a Rent-to-Own arrangement, repossession does not extinguish accrued dues, damages, or other liabilities unless the Company expressly confirms a full settlement in writing.

18. App Usage and Mandatory Digital Workflows

• The Customer must maintain an active and functioning App account, updated mobile number, and permission settings reasonably required for booking, appointment management, notifications, and payment reminders.
• The Customer shall use the App to book pickup appointments, service appointments, renewal requests, plan changes where offered, and return appointments, as applicable to the product selected.
• Failure to use the App for mandatory workflows, including scheduled service appointments, may constitute non-compliance and attract penalties or service suspension.
• The Company may push updates to the App, and the Customer may be required to install updates for proper use of services. Rental platforms may require users to install updates to continue platform support and service availability.

19. Data, Privacy, and Consent

• The Customer consents to the collection, storage, processing, sharing, and use of personal data, KYC documents, payment information, location data, telematics data, ride history, service records, communication logs, and device information for onboarding, fraud prevention, credit and risk evaluation, contract administration, service operations, safety, regulatory compliance, claims handling, and dispute resolution.
• The Company may disclose information where required by law, to service providers, insurers, financing partners, collection agencies, repair vendors, telematics providers, and governmental authorities, in accordance with the Company’s privacy policy and applicable law. Indian platform terms commonly reserve the right to preserve and disclose user information for legal compliance, fraud prevention, security, and enforcement purposes.
• The Customer confirms that location tracking and app-based appointment management are integral to the service model.

20. Termination by Company

The Company may suspend or terminate any booking, Rental Plan, Rent-to-Own Plan, or account immediately if:

• any payment remains overdue beyond the allowed grace period, if any;
• the Customer tampers with the Telematics Device;
• the Vehicle is used for illegal, fraudulent, unsafe, or prohibited activity;
• the Customer misses mandatory services or inspection obligations;
• documents are false, misleading, expired, or revoked;
• the Customer allows unauthorized riders or transfers possession;
• the Vehicle is damaged due to negligence, misuse, or prohibited use;
• the Customer breaches any material provision of these Terms.

Indian subscription operators commonly reserve the right to seize vehicles, terminate services, and forfeit deposits where vehicles are used for illegal activities or payment obligations are not met.

21. Consequences of Termination

Upon termination or expiry:

• the Customer must immediately return the Vehicle, keys, charger if any, documents, accessories, and any Company property;
• all outstanding Charges become immediately due and payable;
• the Company may deduct dues from the Security Deposit or Downpayment and recover any shortfall;
• under a Rent-to-Own Plan, the Customer shall have no claim to ownership transfer unless the Company confirms successful completion of the plan;
• the Company may disable app access except for limited account and settlement functions.

22. Disclaimers and Limitation of Liability

• The Company does not warrant uninterrupted app operation, continuous vehicle availability, or that every vehicle will be free from all defects at all times.
• Subject to applicable law, the Company shall not be liable for indirect, incidental, special, or consequential losses, loss of income, loss of business opportunity, or personal items left in the Vehicle.
• Nothing in these Terms excludes liability that cannot lawfully be excluded.

23. Indemnity

The Customer shall indemnify and hold harmless the Company, its affiliates, directors, officers, employees, agents, vendors, and service partners from and against all claims, losses, damages, penalties, liabilities, costs, and expenses arising from:

• Customer breach of these Terms;
• negligent, unlawful, or unauthorized use of the Vehicle;
• third-party claims connected with the Customer’s possession or use of the Vehicle;
• false documents or false representations;
• traffic offences, seizure, accident claims, or injury caused by Customer conduct.

24. Notices and Communications

• The Company may send all notices electronically through the App, Website, SMS, email, WhatsApp, or other registered contact details.
• Notices shall be deemed received when sent to the latest contact details registered by the Customer.
• The Customer must promptly update any change in mobile number, address, employer, emergency contact, or payment instrument.

25. Governing Law and Dispute Resolution

• These Terms shall be governed by the laws of India.
• Subject to any mandatory consumer law requirements, courts and tribunals having jurisdiction over Bengaluru, Karnataka shall have exclusive jurisdiction.
• The Company may seek urgent interim, injunctive, repossession, or protective relief from any court of competent jurisdiction.

26. Operational Schedule of Penalties

Users are expected to acknowledge the following terms and conditions of rental prior to signing the agreement.