Last Updated: 24-07-26
1. Introduction
Welcome to DriveX Rental Mobility Private Limited ("Company", "we", "our", or "us").
We provide two-wheeler rental and Rent-to-Own (RTO) services through our website, mobile application and customer support channels.
Your privacy is important to us. This Privacy Policy explains:
- What personal data we collect
- Why we collect it
- How we use it
- Who we share it with
- How long we retain it
- Your rights under the Digital Personal Data Protection Act, 2023 (DPDPA)
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Fiduciary
Company Name: DriveX Rental Mobility Private Limited
Registered Address:
DriveX Rental Mobility Private Limited, a company incorporated under the laws of India and
having its registered office at 484, Kamaraj Road, Uppilipalayam, Coimbatore 641 015, India
Customer Support:
support@drivex.in
3. Personal Data We Collect
Depending on the services you use, we may collect the following information.
A. Identity Information
- Full Name
- Date of Birth
- Photograph
- PAN
- Aadhaar (where legally permitted)
- Driving License details
B. Contact Information
- Mobile Number
- Residential Address
C. Rental Information
- Booking details
- Rental history
- Vehicle assigned
- Pickup and return information
- Vehicle inspection reports
- Damage records
- Service requests
D. Financial Information
- Security deposit information
- Rental payments
- Refund information
- Transaction references
- Outstanding dues
We do not store your complete debit or credit card information. Payments are processed through authorised payment service providers.
E. KYC Information
Where applicable, we may collect:
- Aadhar
- PAN
- Driving License
- Live selfie verification
- KYC verification status
F. Credit and Risk Assessment Information
Where permitted by law and with your consent where required, we may collect or receive:
- Credit bureau information
- Mobile Risk scores
- Fraud risk indicators
- FIR information
- Challan information
- Identity verification results
This information is used to assess eligibility, reduce fraud, and manage financial risk.
G. Location Information
If you use our mobile application or rent a connected vehicle, we may collect:
- GPS location
- Vehicle location
- Ride routes
- Trip duration
- Geo-fence events
- Vehicle movement
- Accident incidents
- Odometer readings
Location data is collected only while your rental is active or where necessary for vehicle safety, theft prevention and contractual obligations.
H. Device Information
- Device model
- Operating system
- Browser type
- IP address
- App version
- Log information
- Crash reports
I. Customer Support Information
When you contact us, we may collect:
- Call recordings
- WhatsApp chat history
- Complaint details
- Service requests
- RSA Requests
- Insurance triggering
4. How We Collect Your Personal Data
We collect personal data:
- Directly from you during registration or booking
- Through our website or mobile application
- During KYC verification
- Through payment service providers
- Through identity verification partners
- Through credit bureaus where applicable
- Through telematics devices installed in vehicles
- From government databases where legally permitted
- From customer support interactions
- From authorised service partners
5. Why We Use Your Personal Data
We use your personal data to:
- Create and manage your account
- Verify your identity
- Complete KYC requirements
- Process rental bookings
- Manage vehicle allocation
- Process payments and refunds
- Provide customer support
- Schedule vehicle servicing
- Manage fleet operations
- Recover vehicles where necessary
- Prevent fraud
- Assess rental eligibility
- Provide roadside assistance
- Process insurance claims
- Send service-related notifications
- Improve our services
- Conduct analytics
- Comply with legal and regulatory obligations
- Execute marketing material campaigns
- Send push notifications for reminders and alerts
Where required under applicable law, we will seek your consent before processing your personal data.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Detect and prevent fraud
You may disable cookies through your browser settings, although some features may not function properly.
7. Sharing of Personal Data
We may share your personal data only where necessary with:
- Identity verification providers
- Credit bureaus
- Payment service providers
- Insurance partners
- GPS and telematics providers
- Vehicle service centres
- Logistics partners
- Customer support partners
- Government authorities where legally required
- Professional advisors including auditors and legal counsel
We do not sell your personal data.
8. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Complete rental transactions
- Resolve disputes
- Recover outstanding payments
- Prevent fraud
- Meet legal, regulatory and tax obligations
When personal data is no longer required, it will be securely deleted or anonymised unless retention is required by law.
9. Security
We implement reasonable technical and organisational safeguards including:
- Encryption
- Secure cloud infrastructure
- Access controls
- Multi-factor authentication
- Audit logs
- Regular security monitoring
While we take appropriate measures to protect your personal data, no system can guarantee absolute security.
10. Your Rights
Subject to applicable law, you may:
- Request access to your personal data
- Request correction or updating of inaccurate information
- Request deletion of your personal data where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal data is processed
- Nominate another individual to exercise your rights in accordance with applicable law
- Submit a grievance regarding the processing of your personal data
Some requests may be limited where we are legally required to retain information.
11. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw your consent at any time by contacting us.
Withdrawal of consent will not affect processing carried out before the withdrawal.
Please note that withdrawal of consent may prevent us from providing certain services where the personal data is necessary to perform the rental agreement or comply with legal obligations.
12. User Eligibility
Our services are intended only for individuals legally eligible to enter into rental agreements.
We do not knowingly collect personal data from children.
13. Marketing Communications
With your consent where required, we may send:
- Promotional offers
- Referral programmes
- Product updates
- Service announcements
You may opt out of marketing communications at any time.
Service-related communications necessary for your active rental cannot be opted out of.
14. Automated Decision-Making
We may use automated systems to assist with:
- Identity verification
- Fraud detection
- Credit risk assessment
- Rental eligibility
- Vehicle security monitoring
Where appropriate, automated decisions may be supplemented by human review.
15. Grievance Officer
If you have any concerns regarding your personal data, please contact:
Grievance Officer
Name: Ashish Pawar
Email: ashish.pawar@drivex.in
We will endeavor to resolve grievances within the timelines prescribed under applicable law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any material changes will be communicated through our website, mobile application or other appropriate communication channels.
The latest version of this Privacy Policy will always be available on our website.
17. Contact Us
For any questions regarding this Privacy Policy or our data handling practices, please contact:
Privacy Team
Email: Ashish.pawar@drivex.in
Consent Statement
By selecting "I Agree", you confirm that you have read and understood this Privacy Policy and consent to the collection, use, storage and processing of your personal data as described herein, where such processing is based on your consent. You understand that certain personal data is necessary for us to provide rental services, verify your identity, process payments, comply with legal obligations, ensure vehicle safety and prevent fraud. You may withdraw your consent where applicable by contacting us, subject to legal and contractual requirements.