This page applies to the DriveX Rental app and services operated by DriveX Rental Mobility Private Limited.
Delete account
Enter the mobile number registered with your DriveX Rental account. We will verify ownership with an OTP before deleting your account access.
Steps to delete your account
- Enter your registered mobile number.
- Verify the OTP sent to that number.
- Select Delete account to disable account access and revoke app login tokens.
What will be deleted or deactivated
- Your DriveX Rental app login session and authentication tokens will be revoked.
- Your account will be deactivated so it can no longer be used to sign in.
- Personal profile details that are no longer required for legal, security, payment, fraud-prevention, or dispute-resolution purposes will be deleted or anonymised where operationally feasible.
What may be retained
Some information may be retained where required for legal, regulatory, tax, accounting, fraud-prevention, safety, payment, insurance, vehicle recovery, dispute-resolution, or contract-enforcement purposes.
- Booking, rental, payment, refund, deposit, invoice, and transaction records.
- KYC verification, identity verification, consent, and risk-review records.
- Vehicle handover, return, service, damage, accident, traffic fine, support, and dispute records.
- Records needed to protect DriveX Rental, users, vehicles, partners, or legal rights.
Retention period
We process valid deletion requests as soon as reasonably possible. Data that must be retained will be kept only for as long as required by applicable law, contractual obligations, accounting or tax requirements, security needs, active disputes, payment recovery, insurance claims, or legitimate business requirements.
Need help?
For questions about account deletion or personal data handling, contact us at support@drivex.in.